Privacy Policy
Introduction/Defenitions
Thank you for choosing Baru Health Services (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Baru Health Services (the “App”).
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.
1. Scope of this Privacy Policy
This Privacy Policy applies to all information collected through the App, including any related services, sales, marketing, or events (collectively referred to in this Privacy Policy as the “Services”).
2. Information We Collect
We may collect personal information about you in a variety of ways when you use our App.
2. Information We Collect
We may collect personal information about you in a variety of ways when you use our App.
2.1 Personal Information Provided by You
- Registration Information: When you create an account, we may collect your name, email address, phone number, address, date of birth, and other relevant details needed to set up and maintain your account.
- Health Information: If you choose to provide any health-related information, such as medical history or symptoms, for the purpose of scheduling home visits or teleconsultations, we will collect and store this data only for the purposes of providing our Services.
- Payment Information: We may collect billing details such as credit/debit card numbers or other payment information if you make in-app purchases or pay for consultations through our secure payment gateway.
- Contact Information: If you choose to communicate with us (e.g., via support chat, phone, or email), we may collect any information you choose to provide in those communications.
2.2 Information Collected Automatically
- Location Information: We may collect information about your approximate or precise location if you grant us permission through your device settings (e.g., to facilitate a doctor’s home visit).
- Usage and Log Information: We may automatically collect information about your device and how you interact with the App, including your IP address, device identifier, access times, pages viewed, and the links you clicked on in the App.
- Cookies and Similar Technologies: We may use cookies or similar tracking technologies to collect and store information about your interactions with the App to improve user experience.
2.3 Information from Third Parties
We may receive information about you from third parties, such as healthcare providers or payment processors, if you have authorized them to share such information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and Managing Services
- To schedule and manage home visits or teleconsultations with healthcare providers.
- To process your payments and other transactions.
- To create, maintain, and secure your account with us.
- Improving User Experience
- To personalize the content and features you see when you use our App.
- To develop, provide, and improve our products and services, including quality assessments and analysis.
- Communication
- To send you service, support, and administrative messages, reminders, updates, and other information you request.
- To respond to your inquiries and provide customer support.
- Security and Fraud Prevention
- To detect and protect against error, fraud, or other criminal activity.
- To comply with legal obligations and enforce our agreements and policies.
- Legal Requirements
- To comply with applicable laws, regulations, or legal processes.
- To respond to lawful requests by public authorities.
4. Legal Bases for Processing (If Applicable)
If you are located in a region requiring a legal basis for processing personal information, such as the European Economic Area (EEA) or the UK, our legal bases include:
- Consent: You have given your consent for processing your personal data for one or more specific purposes (e.g., receiving marketing communications).
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party (e.g., Terms of Service).
- Compliance with Legal Obligations: Processing is necessary for compliance with legal obligations.
- Legitimate Interests: Processing is necessary for the purposes of our legitimate interests, such as improving our services, except where such interests are overridden by your fundamental rights and freedoms.
5. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers
We may share your personal information with third-party companies that perform services on our behalf, such as payment processing, customer support, or data analytics. - Healthcare Professionals
We may share health or personal information directly relevant to your care with doctors and other healthcare professionals who provide services via our App. - Business Transfers
If we merge with, are acquired by, or sell part of our business to another company, we may share or transfer your information in connection with such transactions. - Legal Compliance and Safety
We may disclose your information where required to do so by law or in response to valid requests by public authorities. We may also share your information to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
6. Data Retention
We will keep your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After the retention period expires, we will securely delete or anonymize your data.
7. Data Security
We employ reasonable physical, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, or unauthorized disclosure. Despite our efforts, no electronic transmission or storage of information can be guaranteed to be 100% secure.
8. Third-Party Websites and Services
Our App may contain links to third-party websites, services, or features that we do not control. We are not responsible for the privacy practices of third parties. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party website or service you visit.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13/16 depending on your jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child without parental consent, please contact us so we can delete that information.
10. International Transfers
If you are located outside of the country where our servers are located, please be aware that your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to require that your personal information remain protected in accordance with this Privacy Policy.
11. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access: The right to request access and obtain a copy of your personal information.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request erasure of your personal information when it is no longer necessary for the purposes for which it was collected.
- Objection: The right to object to the processing of your personal information under certain circumstances.
- Data Portability: The right to request the transfer of your personal information to another party.
- Withdrawal of Consent: If we are processing your information on the basis of consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us using the details provided in the “Contact Us” section below. We may request specific information from you to help us confirm your identity and process your request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. If we make significant changes, we will provide notice to you in the App or by other means (e.g., email). By continuing to use our App after the updated policy has become effective, you agree to the revised Privacy Policy.
13. Contact Us
If you have questions or comments about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Baru Health Services
Email: [email protected]
Phone: +9647901234567